At Vel-a-Vive, we ensure our products are crafted with the highest standards. Due to the nature of skincare and personal hygiene, please review our policy below.
We only accept returns for items that are completely unused, sealed, and in their original packaging. Returns must be initiated within 7 days of receiving your order.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can evaluate the issue and make it right.
Once we receive and inspect your return, we will let you know if the refund was approved. If approved, you will be automatically refunded on your original payment method. Please note that shipping costs are non-refundable.
To start a return, please contact us at velaviveluxury@gmail.com with your order number and images of the product. We will provide further instructions.